MV Pirates of the Sundarban welcomes you onboard. By booking a tour with us, you agree to the following terms and conditions designed to ensure a smooth, safe, and enjoyable travel experience for all.
1. Booking & Payment
A minimum advance payment of ৳5,000 is required to confirm your booking (non-refundable). Full payment must be made at least 2 days before the departure date. Payments can be made via bank transfer, mobile banking (bKash), or directly at our office. Booking is confirmed only after payment is received and acknowledged by our team.
2. Cancellation Policy
If you cancel your booking 15 or more days before the tour, 80% of your advance will be refunded. If cancelled within 7–14 days, the booking amount is non-refundable. No cancellations will be accepted within 7 days of the tour, and full payment must be made. Date or schedule changes due to weather, river conditions, or emergencies are subject to company discretion.
3. Tour Modifications
We reserve the right to alter tour routes or timing due to weather, safety concerns, or operational requirements. If unexpected situations arise, we will make reasonable efforts to provide alternative solutions.
4. Guest Responsibility
All guests must follow safety instructions from the crew and guides. Life jackets must be worn when required. We are not responsible for any loss, injury, or incident caused by negligence or natural events. Children must be accompanied by adults at all times.
5. Personal Information
Guest details collected during booking are kept confidential and used only for operational and communication purposes. Please refer to our Privacy Policy for more.
6. Conduct & Cleanliness
All guests are expected to maintain cleanliness, behave respectfully, and avoid any disruptive or illegal activity during the tour. Violation of these terms may result in removal from the tour without refund.
7. Special Requests
Please inform us during booking if you have food allergies, medical needs, or special requirements. We will do our best to accommodate, subject to availability.
Contact Information
MV Pirates of the Sundarban
Lift-4 (Room No: 4G), Shatabdi Center, 292 Inner Circular Road, Dhaka 1000
Phone: +880 1718-159941, +880 1620-113187
Email: info@piratesofthesundarban.com
Website: www.piratesofthesundarban.com